Challenge
Coopeuch faced two major challenges:
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Auditing communications at scale across voice and digital channels. Traditional manual audits were time-consuming and left gaps in compliance.
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Verifying member identity quickly and securely, without adding friction to the customer experience.
Solution
With Auralytik, Pintor Project deployed a platform that:
• Captured and analyzed 100% of voice and digital interactions in real time.
• Automated compliance audits, flagging conversations with potential risk indicators.
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Introduced biometric facial analysis, enabling member verification and strengthening fraud prevention.
Results
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40% faster compliance audits, with more complete coverage.
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Improved fraud detection and member security through biometric voiceprints.
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Higher customer confidence thanks to transparent and efficient verification processes.
